I am awaiting a parcel delivery courtesy of Australia Post. It's a Christmas present for my daughter. Here is a transcript for you to enjoy:
Australia Post: Hi, I'm the Australia Post chatbot. I can help you track your parcel and answer questions about our products and services.
Sits: Hi, I was told to expect my package on Friday 14th, Has not come yet and the tracker has not updated since 17t
AP: To track your parcel I'll need your tracking number.
Here's what to do if you don't have your tracking number or need help to find it.
S: [tracking number]
AP: I can see that your status of In transit hasn't changed in a couple of days.
Contact us so that we can help.
Let me know if you have any more questions.
S: Just to know that it is genuinely in transit and not stuck somewhere, or delivered to the wrong place
AP: If your parcel has a status of ‘In transit’ there’s still time to change the address.
Manage your delivery in transit.
Once your parcel has been delivered we are not able to retrieve it. Why not contact the address where the parcel was sent and ask them to send it back to you?
Let me know if you have any more questions.
S: I work in the same premises, I am here
AP: Are you looking for…;
•What are my delivery options?
•What does my status mean?
S: No, I want to know where it is
AP: Do you want to find out where [tracking number] is, or is your question about a parcel with a different tracking number?
•This parcel
•A different parcel
S: Are you reading my questions?
AP: If you ask your question in another way I might be able to help.
Let me know if you have any more questions.
S: Why has my parcel not been delivered
AP: Do you want to find out where [tracking number] is, or is your question about a parcel with a different tracking number?
•This parcel
•A different parcel
S: This chat is useless
AP: If you ask your question in another way I might be able to help.
Let me know if you have any more questions.
Australia Post: Hi, I'm the Australia Post chatbot. I can help you track your parcel and answer questions about our products and services.
Sits: Hi, I was told to expect my package on Friday 14th, Has not come yet and the tracker has not updated since 17t
AP: To track your parcel I'll need your tracking number.
Here's what to do if you don't have your tracking number or need help to find it.
S: [tracking number]
AP: I can see that your status of In transit hasn't changed in a couple of days.
Contact us so that we can help.
Let me know if you have any more questions.
S: Just to know that it is genuinely in transit and not stuck somewhere, or delivered to the wrong place
AP: If your parcel has a status of ‘In transit’ there’s still time to change the address.
Manage your delivery in transit.
Once your parcel has been delivered we are not able to retrieve it. Why not contact the address where the parcel was sent and ask them to send it back to you?
Let me know if you have any more questions.
S: I work in the same premises, I am here
AP: Are you looking for…;
•What are my delivery options?
•What does my status mean?
S: No, I want to know where it is
AP: Do you want to find out where [tracking number] is, or is your question about a parcel with a different tracking number?
•This parcel
•A different parcel
S: Are you reading my questions?
AP: If you ask your question in another way I might be able to help.
Let me know if you have any more questions.
S: Why has my parcel not been delivered
AP: Do you want to find out where [tracking number] is, or is your question about a parcel with a different tracking number?
•This parcel
•A different parcel
S: This chat is useless
AP: If you ask your question in another way I might be able to help.
Let me know if you have any more questions.
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