This is a repeat of my rant on Facebook. Let's share rants!
These nasty sods don't care how long you've been a customer. Since 1991 I put up with their indiscretions but, alas, along has come the final straw.
I mistakenly wrote a £6 cheque using the wrong chequebook - one for a business account that had not been used and I had forgotten about. That's my bad, I know. HSBC didn't contact me to tell me I was being hit for £8 a day in charges. I wasn't notified and the account doesn't show up in the online banking beside the current account. So HSBC let the debt get to £141.40 and closed the account, referred the debt to their condescendingly mean MCS debt collection arm (Who found me immediately of course). I paid (Not much choice) and then had to complain and issue a request for their black mark on my previously spotless credit record to be removed.
You don't suppose they do this sort of thing deliberately? Me of course I wouldn't suppose because HSBC has lawyers. Luckily I am allowed to say HEY HSBC's lawyers....go fuck a GOAT!
My request to meet half way on the charges was thrown out. In a 2-page letter, unctuously oozing condescension from its very fibres, HSBC explained that I was free to find a sharp metallic object and enjoy swivelling on it....or words to that effect. The letter contained the word 'sorry' used in such a way I could feel the "Service Improvement Officer" - yes, you read that right....gloating and laughing at me.
And for dessert, she gave me the news that they would leave the black mark on my credit report as - I quote - " It would be inappropriate to remove the information held from the Credit Reference Agency records as it accurately reflects the operation of your account" FUCK YOU, HSBC THIS MIDDLE FINGER OF MINE ACCURATELY REFLECTS THE OPERATION OF MY FEELINGS!
18 years as a loyal customer, paying the premium to borrow money from you and letting you get away with derisory rates of interest. What a mug! By the way check HSBC's much heralded **limited edition** Onlin Bonus saver's rates now. Mattress more attractive by the day.....
Obviously it's not simple changing bank accounts and I am in the middle of emigrating to Australia so affairs need settling. Suffice to say once that is done I am dropping this nasty organisation like a hot potato. 18 years dammit!
These nasty sods don't care how long you've been a customer. Since 1991 I put up with their indiscretions but, alas, along has come the final straw.
I mistakenly wrote a £6 cheque using the wrong chequebook - one for a business account that had not been used and I had forgotten about. That's my bad, I know. HSBC didn't contact me to tell me I was being hit for £8 a day in charges. I wasn't notified and the account doesn't show up in the online banking beside the current account. So HSBC let the debt get to £141.40 and closed the account, referred the debt to their condescendingly mean MCS debt collection arm (Who found me immediately of course). I paid (Not much choice) and then had to complain and issue a request for their black mark on my previously spotless credit record to be removed.
You don't suppose they do this sort of thing deliberately? Me of course I wouldn't suppose because HSBC has lawyers. Luckily I am allowed to say HEY HSBC's lawyers....go fuck a GOAT!
My request to meet half way on the charges was thrown out. In a 2-page letter, unctuously oozing condescension from its very fibres, HSBC explained that I was free to find a sharp metallic object and enjoy swivelling on it....or words to that effect. The letter contained the word 'sorry' used in such a way I could feel the "Service Improvement Officer" - yes, you read that right....gloating and laughing at me.
And for dessert, she gave me the news that they would leave the black mark on my credit report as - I quote - " It would be inappropriate to remove the information held from the Credit Reference Agency records as it accurately reflects the operation of your account" FUCK YOU, HSBC THIS MIDDLE FINGER OF MINE ACCURATELY REFLECTS THE OPERATION OF MY FEELINGS!
18 years as a loyal customer, paying the premium to borrow money from you and letting you get away with derisory rates of interest. What a mug! By the way check HSBC's much heralded **limited edition** Onlin Bonus saver's rates now. Mattress more attractive by the day.....
Obviously it's not simple changing bank accounts and I am in the middle of emigrating to Australia so affairs need settling. Suffice to say once that is done I am dropping this nasty organisation like a hot potato. 18 years dammit!
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